Blog

10.1

We want you, as an individual, to be satisfied with your purchase. Please inform us by telephone or email as soon as possible if there is a problem with the quality and / or temperature of your Food, if you receive the wrong Food, or if you receive Food that does not match the description on the App.

10.2

Except where we determine, in our sole discretion, that the cause of the complaint lies with the Restaurant, we will relay your complaint to the relevant Restaurant. Subsequently, the resolution of the matter will be the responsibility of the parties involved in the Sale of Food, namely you and the Restaurant. nu shall not be liable for such complaints, unless we decide, at our sole and absolute discretion, to provide you with a compensatory amount in your Credit Wallet.

10.3

If we are unable to resolve your complaint to your satisfaction, or if we cannot reach a satisfactory resolution, you have the option to approach the Consumer Goods and Services Ombud ("CGSO") for assistance in resolving the complaint. The CGSO can be contacted through their website at https://www.cgso.org.za or by calling their Sharecall number at 0860 000 272. You can also send an email to complaints@cgso.org.za. The CGSO is an independent organisation that can provide assistance in resolving consumer complaints.